Product notes: a portal where landlords and agents see their gas certificates
By the Manifold team · 9 July 2026
Manifold's landlord and agent portal gives your customers a self-serve view of their properties, appliances and gas safety certificates, plus what's due next. Instead of ringing the office for a copy of a record, a landlord or letting agent finds it themselves, which means fewer interruptions for you and a more professional service for them.
What is the landlord and agent portal?
It is a tidy window onto the records you already hold, built for the people who pay for the work. A landlord logs in and sees their properties, the appliances in each one, and the current gas safety records, ready to view or download. Upcoming renewals sit alongside, so a due date is never a surprise. No spreadsheet on their side, no email archaeology on yours, and no version of the truth that only lives in one inbox.
How do landlords and agents see their gas certificates?
- Their properties and the appliances in each one, in one place.
- Their current gas safety records, ready to view or download whenever they need a copy.
- What's coming up, so a renewal is never a surprise on either side.
Why does it stop the resend-that-certificate calls?
The resend-that-certificate call is one of the most common, and most avoidable, interruptions in a gas business or a letting agency. It usually lands at the worst moment, and it takes ten minutes of digging to answer a question the customer could have answered themselves. When the record is a login away, that call simply does not happen. Multiply it across a portfolio and the portal quietly hands the office back a chunk of its week, while making the whole operation look more organised to the people paying for it.
The habit shift is small, too. The first time a landlord rings for a copy, you point them at the portal while you are on the phone. The second time, most do not ring; they look. That is the whole rollout.
What does it mean for letting agents?
Agents feel this hardest, because they are answering for compliance across a whole portfolio rather than one house. The portal gives an agent the same self-serve view: every managed property, its appliances, its current record and what's due next, without a phone call. When a landlord or an auditor asks for evidence, the certificate is a download, not a request into someone else's inbox.
Where does the portal fit in Manifold?
It is part of the same connected system as the rest of Manifold, not a bolt-on. The records a customer sees are the ones the engineer produced on site, and the renewals they are reminded of are the ones the system is already tracking. Nothing is entered twice, and nothing drifts out of sync: when the engineer finishes the record, the portal is already up to date. There is no export step and no separate upload to remember; issuing the record is the update.
The portal shows the records; it doesn't produce them. Every certificate a customer sees still comes from a Gas Safe registered engineer's in-person check.